VALID SERVICE-CLOUD-CONSULTANT TEST CAMP & RELIABLE SERVICE-CLOUD-CONSULTANT BRAINDUMPS PDF

Valid Service-Cloud-Consultant Test Camp & Reliable Service-Cloud-Consultant Braindumps Pdf

Valid Service-Cloud-Consultant Test Camp & Reliable Service-Cloud-Consultant Braindumps Pdf

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Salesforce Service-Cloud-Consultant Certification Exam consists of 60 multiple-choice questions and is timed at 105 minutes. The passing score for the exam is 65%, and the exam fee is $200. Candidates who successfully pass the exam earn the Salesforce Certified Service Cloud Consultant credential, which demonstrates their proficiency in Salesforce Service Cloud and their ability to design and implement solutions that meet business requirements.

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Salesforce Service-Cloud-Consultant Certification Exam is designed for professionals who are responsible for implementing and managing Salesforce Service Cloud solutions. Service Cloud is a powerful customer service platform that enables businesses to deliver exceptional customer service experiences to their clients. The Salesforce Certified Service cloud consultant certification validates your expertise in designing and implementing Salesforce Service Cloud solutions that meet the business needs of your clients.

Salesforce Certified Service cloud consultant Sample Questions (Q141-Q146):

NEW QUESTION # 141
Universal Containers support management team has noticed an increase in wait times over the last several months when customers call in for support.
Which two recommendations should a consultant suggest to help decrease customer wait times?
Choose 2 answers:

  • A. Set up a Salesforce Customer Community that will allow customers to create cases online
  • B. Create reports to analyze call data in order to understand peak times and ensure adequate staffing
  • C. Create case escalation rules to route high priority cases directly to supervisors for resolution
  • D. Set up analytical snapshots to capture key case information and create historical trending reports

Answer: A,B

Explanation:
Explanation
These are two recommendations that can help decrease customer wait times when they call in for support.
Setting up a Salesforce Customer Community that will allow customers to create cases online will provide an alternative channel for customers to get support without calling an agent. This can reduce the call volume and increase customer satisfaction. Creating reports to analyze call data in order to understand peak times and ensure adequate staffing will help optimize the resource allocation and service level of the support team. This can reduce the wait time and improve customer experience. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.networks_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.networks_self_service.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.reports_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.reports_create.htm&type=5


NEW QUESTION # 142
Cloud Kicks wants to standardize its service key performance indicators (KPIs) for response time and first case closure rates.
Individual service agents, team leaders, regional directors, and the VP of service should see the same KPIs calculated using only the data the user can access.
What is the recommended running user to meet the requirements?

  • A. Team leaders
  • B. VP of service
  • C. Dashboard viewer

Answer: C

Explanation:
To standardize service KPIs for users at all levels while ensuring data visibility is based on user access, setting the dashboard running user as 'Dashboard Viewer' is recommended. This approach dynamically calculates KPIs using only the data accessible to the individual viewing the dashboard, ensuring consistency and data security across the organization.


NEW QUESTION # 143
What solution should a consultant recommend while designing a plan to decrease a company's cost per call?
(Choose 2)

  • A. Useintegrated voice response
  • B. Use suggested Knowledge articles
  • C. Bypass entitlement verification
  • D. Increase the Call-to-Order ratio

Answer: A,B


NEW QUESTION # 144
Which statements are true regarding a prebuilt Salesforce computer telephony integration (CTI) adapter for different telephony systems? (Choose 2)

  • A. It allows voicemails to be captured and stored as attachments on cases
  • B. It is a server based software program that controls the behavior of a Salesforce SoftPhone
  • C. It is an intermediary between a telephony system and a Salesforce CRM call center user
  • D. It utilizes the SoftPhone capability from within the Salesforce application

Answer: C,D


NEW QUESTION # 145
Which two capabilities of Lightning Knowledge ensure accurate content in Articles? Choose 2 answers

  • A. Validation Rules for article record types to verify all fields during creation.
  • B. Knowledge Action to Publish an Article once the Article is approved.
  • C. Data Category to assign an article record type to a Reviewer.
  • D. Approval Process that assigns an Article to a Reviewer Queue.

Answer: A,C


NEW QUESTION # 146
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